Order Cancellation
Everything is made to order, and once the order has been produced, we are unable to change it. Additionally, along with our printer, we do our best to prepare your orders with great care and haste. For those reasons, cancellation is only available within 12 hours from the time you place your order, as long as the product has not been processed and shipped. We will take action on the request considering the following conditions:
Within 12 hours from the time you placed your order (if it hasn't shipped): We will try our best to cancel the order and give a full refund including shipping fees.
After 12 hours from the time you placed your order: We are unable to refund the item/s.
Change Request
Shipping Information - If you wish to make any changes like name, address, etc. on delivery, please reach out to arteamaranta21@gmail.com within 12 hours from the time you place the order. We will take action considering the following conditions:
Before the item has been shipped: We will process the request to update the shipping label.
After the item has been shipped: Parcels cannot be intercepted for changes.
Got another question?
Please contact us at arteamaranta21@gmail.com with any other questions.
